On the roadmap
Knowledge Bank
Searchable articles and SOPs, platform-wide.
What it does
Knowledge Bank publishes articles and SOPs organized by category with full-text search, so an answer that already exists doesn't get re-written from scratch in a ticket or a chat.
Every article carries helpful/not-helpful feedback so stale content surfaces itself, and an admin publishing workflow keeps drafts separate from what's live — searchable from every other module on the platform.
How it works
- 1Draft an article and route it through the publishing workflow
- 2Published articles become searchable platform-wide
- 3Readers mark articles helpful or not-helpful
- 4Low-rated articles surface for a rewrite
Built for
Teams standardizing SOPs and reference material across departments.
Included in Knowledge Bank
- Articles organized by category
- Full-text search
- Helpful / not-helpful feedback
- Admin publishing workflow
$19/month
Per organization. 14-day free trial.
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