What it does
Helpdesk organizes support requests into ticket queues by team, with SLA timers running against each ticket and breach alerts firing before a deadline is missed rather than after.
Internal notes stay separate from requester-facing status updates, so agents can coordinate on a ticket without exposing internal discussion to the person who raised it.
How it works
- 1Requests land in the right team's ticket queue
- 2SLA timer starts; breach alerts fire ahead of the deadline
- 3Agents coordinate via internal notes, assign and resolve
- 4Requester sees status updates without internal detail
Built for
Internal IT/support or customer support teams that triage tickets against SLA targets.
Included in Helpdesk
- Ticket queues by team
- SLA timers & breach alerts
- Internal notes & assignment
- Requester-facing status updates
$39/month
Per organization. 14-day free trial.
Other modules
Quiz Portal
Assessments, exams and knowledge checks with anti-cheat proctoring.
Learn more →Workforce Management
Rosters, shifts, attendance and swaps — solved automatically.
Learn more →Call Quality Assessment
Score calls, track QA KPIs and coach agents in one place.
Learn more →